Overview

Within 'Settings' -> 'Communication' -> 'Communication Setup' you can manage which automated system emails send out to parents, as well as some general email settings. Read on below for an explanation of each setting.

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How-To: Communication Settings

Email

In the top section of the Communication Setup page are some general settings that apply to all of the emails you send through the SchoolAdmin system:

  • Email Reply-To: Default email address that will display in the “reply to” for all email communications in SchoolAdmin. Although this email address will display by default, it can be changed manually within a bulk or individual email communication before it is sent out.
  • Email From: Text that displays in the “from” field of an email when it is sent / received.

Automatic Emails and Communication Pages

The next section includes settings related to the automatic system emails and pages that trigger at different points in the admissions and/or enrollment process. Some of these emails have customizable templates, which can be edited from 'Settings' -> 'Communication' -> 'Email Templates' in the System Emails tab. They will be titled the same as they appear on this page:

  • Application Thank You Email: Automated email sent to the email address of the portal account that is logged in when the application form is submitted. Email template is customizable.
  • Inquiry Thank You Email: Automated email sent to the contact selected in the "Send Inquiry Thank You Email to" setting (noted below) when the inquiry form is submitted. Email template is customizable.
  • Contract Thank You Email: Automated email sent to the email address of the portal account that is logged in when the contract form is submitted. Email template is customizable.
  • Application Fee Receipt: Automated email sent to the email address of the portal account that is logged in when the application form is submitted, confirming receipt of the application fee. Includes the amount paid (incl. any convenience fees), date, and order number, as well as the name and portal link for your school.
  • Deposit Receipt: Automated email sent to the email address of the portal account that is logged in when the contract form is submitted, confirming receipt of the deposit/registration fee. Includes the amount paid (incl. any convenience fees), date, and order number, as well as the name and portal link for your school.
  • Contract Thank You Page: Page that displays after the contract is submitted, thanking the parent/guardian for completing the contract. This is turned off by default so that families are automatically redirected to the enrollment checklist.
  • Inquiry Thank You Email Send-To: This is the contact that will receive the Inquiry Thank You Email, as described above. You can select Parent 1 or the Child (student).

Failed Emails Notifications

The last setting on the Communication Setup page is the failed email notification configuration:

  • Failed Emails Notification Email: Single email address that will receive instant notifications for any failed emails that were sent through SchoolAdmin.

Please note: This can be left blank if you do not want to receive an email notification when emails fail to send through SchoolAdmin. You can always view all failed emails and failure reasons within 'Settings' -> 'Communication' -> 'Failed Emails'.

Don't forget to click Save at the bottom of the page to confirm any changes you have made on the Communication Setup page!

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