Within Settings–>Communication–>Failed Emails, you can view a log of all emails that didn’t send successfully in the system.  You can apply filter options to search for an email by subject, email address or contact name.  Within this page, you will see the following columns:

To (1): This is the email address that the email was sent to.

Subject (2): This is the subject line of the email.

Failure Reason (3): This is the reason an email wasn’t received by the recipient.  Some examples include:

  • Inactive email address
  • Mailbox is full
  • User marked one of your emails as spam and can’t receive anymore as a result.  The recipient would need to go into their spam/junk settings to unflag your email domain.
  • A hard bounce means an email address does not exist.  It could be the user doesn’t exist or the domain doesn’t exist.  This could be due to a misspelling or perhaps that person is no longer at that company/school/etc.  Hard bounces are saying the destination server can’t recognize the recipient.
  • A soft bounce means a recipient exists but there is an issue with the mailbox or message such as mailbox full, recipient email server is down or offline, or the email message is too large.

Contact (4): The name of the contact that you sent the email to.

Sent at (5): The date that the email was sent.

Actions (6):

  • Show: This action will open a read-only view of the email that you tried to send.  You can resend it from here.
  • Ignore: This action will remove the failed email from your list.
  • Resend: This action will resend the email the email.  Please note, no edits can be made before resending.

Did this answer your question?