There are two ways to review a history of the emails sent through SchoolAdmin. You can see a log of all emails sent through the system on the Sent Emails page, while those that failed to send are logged on the Failed Emails page. To trace the history of emails sent to a particular contact, you can check the Recent Notes & Activities section on their contact record Summary, or get the full log on their contact record History.
Individual Contact’s Email History
You can find logs of recent emails sent to a contact under Recent Activity on the contact record Summary page. You can use the “Show” icons to display only emails, by clicking the Notes icon and the Activities icon off (they’ll turn grey), leaving the email icon selected.
You can find the full history of emails sent to a contact on the contact record either by clicking on the “See full activity history” link under “Recent Activity” as shown below
or by clicking on the History page of the contact record. You can use the “Select to show/hide” icons on the History page to display only emails, by clicking the other icons off (they’ll turn grey), leaving the Email icon selected.
Within Settings–>Communication–>Sent Emails, you can view a log of all emails that have been sent in bulk and individually from the system.
Within filter options you have the ability to search for particular emails by keywords in the subject, the recipient’s email address, the name of the contact emailed, or the contact on whose behalf it was sent. Below the filter options, you can see when the email was sent, the recipient’s email, the email subject, the contact name that was emailed, and who the email was sent on behalf of. Along the far right are your email actions.
- Click on 'show' to view the email that was sent in a read-only mode.
- Click on 'resend,' and you can resend the email. Please note that you cannot edit the contents of the email or the recipient's email address. Clicking resend will resend the email without a preview screen.
Note: CC and BCC emails will not appear as separate entries on the Sent Emails page. You can view the details for any individual email to see what email addresses were CC'd or BCC'd.