Overview and Duplicate Matching
The Forms Inbox contains recently submitted forms that are pending an import into the system due to a potential duplicate match. You'll need to review and confirm or deny contact and household matches during this process. A few reasons for imports include:
A parent/guardian filled out an inquiry form and then filled out an application form.
A parent/guardian filled out an inquiry form or application form more than once.
You're using public calendars, which creates each registration as a new inquiry in the system.
Families with multiple kids that are applying will have some duplicate contacts and households listed on the forms.
Within Settings-->Basic Setup, you have 2 options to auto-import certain forms.
Auto-Import Inquires & Applications: This option will automatically import any new contacts and households for submitted inquiry and application forms into the system that don't have any potential duplicates.
Auto-Merge Forms with Strong Matches: This option will automatically merge 'herculean' and 'strong' contact and household matches from submitted inquiry and application forms. Medium and weak matches will still require review and manual import. Please refer to the match score chart further down in this article.
Important Caution about Merging Prospects or Historical Contacts
Prospects and historical contacts aren't assigned an active term in the system when added. Instead, there's an 'expected entry year' field that's set for Prospects and there's no active term id set for historical contacts that are imported. If one of these contact types is merged with another record that's similar or with an 'in workflow' contact (Inquiry, Applicant or Enrollment), they will be assigned the current active term upon import.
Once an inquiry or application form has been submitted, and is pending review as per the reasons listed above, you will be notified by the number in red located in the upper right of your site on your username. You can view all forms that require an import either by clicking on your Username-->Forms to Import, or you can access this page manually by clicking on the Admissions Tab -->Forms. Within this tab, you have an Inbox which shows any forms that require a manual import.
List Page Columns and Actions
Within this page you can see the following columns:
Name on form: The name of the child that’s inquiring about your school or applying to your school.
Form Type: Indicates if it’s an Inquiry form or Application form.
Source: Indicates if the form is an online inquiry or online application.
Submission Date: The date the form was submitted.
Apply Grade: The apply grade of the kid.
Apply Year: The year the kid wants to apply to or is applying to.
Action: Click on import along the far right to start the duplicate match check and import the form.
If you need to delete an inquiry or application form, mark the checkbox of the inquiry/applicant and then click on the edit menu in the upper right and select delete form(s).
How to Import a Form and Merge Contacts/Households
Overview and Match Scores
Upon clicking on the import button on the far right of a contact, you will see all possible contact/household matches in the system, along with a match score. The higher the match score, the more likely the contacts/households are a match. Refer to the match strength chart below:
0-124: unknown (very unlikely a match)
125-149: weak match
150-224: medium match
225-300: strong match (likely the contacts are a match)
301 and above: herculean match (extremely likely the contacts are a match)
You'll see a few key pieces of information to compare the contacts side by side such as status, grade level, term, and related contacts. You can either create a new contact if it's not a match or merge with an existing contact that's displayed.
When you click on the 'merge with this contact' button, you'll see an explanation of what happens when contact records are merged. Review these important points. To confirm the merge, click on the 'next' button.
If the system detects a duplicate with a parent or a duplicate household address, then you'll be asked to merge this contact or household as well. Once all contacts/households have been merged or denied, the the form will move from the inbox to the 'recently imported' forms page.
In some cases, you may have a term conflict with your selected merge, where merging the records could advance the term of the existing contact in the database. You will be shown explanations of what happens if you move the contact to the next term or keep them in the current term.
Further down in this screen is some additional information on what changing the term affects.
If you merge the contacts, then the form will be imported and the records will be merged and updated with information from the form. The form will move from the inbox to the 'recently imported' forms page.
Click here to learn about the 'Recently Imported' forms page
Click here to learn about the 'Draft Applications' page and how to interact with these families to increase your conversions and yield.
Click here to learn more about duplicate contact matching.
Click here to learn more about duplicate household matching.